VENTURF DIGITAL

IRL LEVEL UP

Terms of Use

The rules for using IRL Level Up. Questions? Email support@venturfdigital.com.

Last updated: 2026-10-31

Version 2026-10-31

1. About these Terms

These Terms of Use ("Terms") are an agreement between you and Venturf Digital LLC, a Texas limited liability company ("we", "us"), which makes the IRL Level Up app and services (the "App"). They are also the App's End User License Agreement and, where supplied as our custom EULA, replace Apple's standard EULA.

2. Who can use the App

  • The App is not for children under 13. You must be at least 13 to use it, and the AI Coach is for adults 18 and older only.
  • If you're under 18 (or the age of adulthood where you live, if higher), you need your parent's or legal guardian's consent, and they must review these Terms. By letting you use the App, they agree to these Terms for you and are responsible for your use, including purchases.
  • Age information. Where the law requires it, including Texas Business & Commerce Code Chapter 121, we may receive age-category and parental-consent information from the app store and rely on it in good faith to decide what you can access. Any such information is used only for age-appropriate access, legal compliance and safety features; we don't share it, and we delete it once verification is complete.
  • Texas minors may use the App only with a parent's or guardian's consent given through the app store, where the law requires it. We won't enforce these Terms against a minor who agreed without a legally required parental consent, but we may still limit access and remove content to keep users safe and apply the Community Rules.
  • We show no advertising and don't collect precise location from any user. We may ask you to confirm your age and close accounts that don't meet these rules.

3. Your account

  • Sign up with email, Apple, Google, Discord or Twitch. Give accurate information and keep your sign-in details safe.
  • One person per account. Don't share, sell or transfer it. You're responsible for what happens on it.
  • You can delete your account in Settings at any time. That permanently removes your progress but does not cancel your subscription (Section 8).

4. Community Rules: zero tolerance

Other users see your display name and your guild's name. We have zero tolerance for objectionable content and abusive users. Don't post content, or behave in a way, that:

  • harasses, bullies or threatens anyone;
  • attacks people for their race, ethnicity, religion, sex, gender identity, sexual orientation, disability or similar traits;
  • is sexual, or exploits or endangers minors;
  • promotes violence, self-harm or crime;
  • impersonates anyone, including us;
  • is spam, a scam, advertising or an attempt to collect other users' personal information;
  • infringes someone's copyright, trademark, privacy or other rights;
  • is otherwise offensive or objectionable.

These rules cover display names, guild names, custom quest titles and how you treat others. Don't try to get around our name filter, a block, a removal or a ban, including by making a new account.

5. Reporting, blocking and enforcement

  • Report a member's name, or your guild's name, from the Guild tab, or email support@venturfdigital.com. We never reveal who reported.
  • Block a member from their row on the Guild tab (reporting a member also blocks them for you). They show as "Blocked hunter" and aren't told. Unblock on the Profile tab, under Blocked hunters.
  • Guild masters can remove members, who then can't rejoin with the invite code.
  • We check names automatically and refuse ones that break these rules.
  • A person reviews every report, and we act on objectionable content within 24 hours of the report, by removing or resetting the content and removing the user who posted it from the guild, and by suspending or banning repeat or serious offenders.
  • We may reset a display name to "Hunter" or a guild name to a neutral one, remove someone from a guild, or suspend or permanently ban an account, without warning if needed. We decide what breaks these rules. These actions don't delete XP or progress, but a banned user loses access.
  • Apart from the automatic name filter, we don't review content before it appears, and we aren't responsible for what other users create. To appeal a decision, email support@venturfdigital.com.

6. Your content and ours

  • You own the names and text you create. You give us a worldwide, non-exclusive, royalty-free license to store, display and process them to run the App (for example, showing your name to your guild), keep users safe and enforce these Terms. The license lasts until your content is deleted, apart from records we keep for safety or legal reasons. You're responsible for your content.
  • The App, including its software, artwork, quests and the IRL Level Up name, belongs to us or our licensors.
  • If you send us ideas or feedback, we may use them freely without paying you.

7. Your license to use the App

We give you a limited, personal, non-exclusive, non-transferable, revocable license to use the App for your own non-commercial use on devices you own or control, under these Terms and your app store's rules (Section 20 adds Apple's). Don't copy, modify, sell, rent, sublicense or distribute the App; reverse engineer it, except where the law allows; cheat, use bots or exploit bugs; interfere with the App, its servers or its security; or use it to break the law.

8. Subscriptions and free trials

  • Price. Some or all features need a paid subscription: currently $14.99 per month or $99.99 per year in the US, or the local price shown in the App and the app store elsewhere. Taxes may apply.
  • Billing. Apple charges your Apple Account when you confirm the purchase or, with a free trial, when the trial ends.
  • Free trial. New subscribers may get one 1-week free trial. It becomes a paid subscription unless you cancel at least 24 hours before it ends. If you switch to a different plan during a trial, the trial ends and the new plan is charged at once. During a trial the AI Coach makes your first plan; new plans unlock when your first paid period starts.
  • Auto-renewal. Your subscription renews for the same period at the then-current price unless you turn off auto-renew at least 24 hours before the period ends. The renewal is charged within those last 24 hours.
  • Cancel in your Apple Account settings. You keep access until the paid period ends. Deleting the App or your account, or being banned, doesn't cancel your subscription.
  • Refunds are handled by Apple under its policies; we can't issue them. Ask Apple at https://reportaproblem.apple.com.
  • Price increases. Apple will tell you before a price increase takes effect. Where Apple or the law requires your consent, your subscription won't renew at the new price unless you agree; otherwise it renews at the new price unless you cancel at least 24 hours before the period ends.
  • On Android, once available, Google Play handles billing, cancelling and refunds in the same way.

9. AI Coach

  • You must be 18 or older and give the consent the App asks for. You can withdraw consent in the App.
  • Coach suggestions are generated by artificial intelligence, provided through Anthropic. Our privacy policies and the in-app consent explain how what you share is handled.
  • The AI Coach offers general wellness and habit suggestions only. It is not medical, mental-health, nutrition or other professional advice, and it is not a licensed health care provider. Its suggestions may be wrong or unsuitable for you. Use your judgment, and talk to a doctor before starting a new exercise or diet plan.
  • In a crisis, don't rely on the App. Call 911 or your local emergency number, or in the US call or text 988 (Suicide & Crisis Lifeline).
  • Don't use the Coach to seek content about harming yourself or others, crime or sex.
  • The Coach has usage limits, shown in the App. We may change or end it, and we'll tell you in the App first where we reasonably can.

10. Quests and your safety

Quests are suggestions. You choose whether and how to do them, and you're responsible for doing them safely and lawfully. Stop any activity that causes pain or discomfort. To the extent the law allows, you accept the risks of activities you choose to do.

11. XP and progress

XP, levels, stats, streaks and other progress have no money value and can't be sold, transferred or cashed in. We may adjust or reset them to fix errors or cheating.

12. Other companies' services

The App relies on other companies, such as Apple, Google, your sign-in provider, our hosting and subscription providers, and Anthropic. We aren't responsible for their services. You must follow any third-party terms that apply when you use the App, such as your wireless data plan and the Apple Media Services Terms and Conditions.

13. Ending your use

You can stop using the App or delete your account at any time. We may suspend or end your account, or your access to any feature, if you break these Terms, if the law requires it, or to protect users or the App, with or without notice. When your account ends, so does your license, and refunds are up to the app store. Sections 6, 11 and 14 to 21 still apply afterwards.

14. Disclaimer of warranties

TO THE FULLEST EXTENT THE LAW ALLOWS, THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS. VENTURF DIGITAL LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DON'T PROMISE THAT THE APP WILL BE ERROR-FREE, SECURE OR ALWAYS AVAILABLE, THAT YOUR DATA WON'T BE LOST, OR THAT AI COACH SUGGESTIONS WILL BE ACCURATE OR RIGHT FOR YOU. THIS SECTION IS SUBJECT TO SECTION 17.

15. Limitation of liability

TO THE FULLEST EXTENT THE LAW ALLOWS: (A) VENTURF DIGITAL LLC IS NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR LOST DATA, RELATED TO THE APP OR THESE TERMS; AND (B) OUR TOTAL LIABILITY FOR ALL CLAIMS RELATED TO THE APP OR THESE TERMS IS LIMITED TO THE GREATER OF WHAT YOU PAID FOR THE APP AND YOUR SUBSCRIPTION IN THE 12 MONTHS BEFORE THE CLAIM AROSE, OR US$100.

THESE LIMITS APPLY TO CLAIMS IN CONTRACT, WARRANTY, TORT (INCLUDING OUR OWN NEGLIGENCE) OR ANY OTHER THEORY. THEY DO NOT LIMIT LIABILITY FOR OUR GROSS NEGLIGENCE, FRAUD OR WILLFUL MISCONDUCT, OR ANY LIABILITY THAT CAN'T BE LIMITED BY LAW, INCLUDING UNDER THE TEXAS DECEPTIVE TRADE PRACTICES-CONSUMER PROTECTION ACT. THIS SECTION IS SUBJECT TO SECTION 17.

16. If your misuse leads to a claim (indemnity)

If someone makes a claim against us because you broke these Terms or the law, or because your content violated their rights, you'll cover our reasonable resulting costs, including legal fees, as far as the law allows. This doesn't cover claims caused by our own negligence or misconduct.

17. Rights we can't take away

Nothing in these Terms limits or waives any right you have that the law says can't be limited or waived by contract, including under the Texas Deceptive Trade Practices-Consumer Protection Act. Where such a law applies, our disclaimers and limits apply only as far as it allows. If you live outside the US, your country's mandatory consumer rights also still apply.

18. Disputes and governing law

  • Talk to us first. Email support@venturfdigital.com with the problem and what you'd like us to do, and give us 30 days to fix it before going to court. Deadlines for bringing the claim are paused during those 30 days. Either of us may still ask a court for urgent relief.
  • Small claims. Either of us may bring an individual claim in a small claims court (in Texas, a justice court) that has jurisdiction.
  • Courts. Otherwise, cases go to the state or federal courts located in Travis County, Texas, and both of us accept their jurisdiction. This doesn't remove any right the law gives you to bring or defend a case elsewhere, such as where you live.
  • Governing law. Texas law and applicable US federal law govern these Terms and any dispute about the App, without regard to conflict-of-laws rules. The UN Convention on Contracts for the International Sale of Goods does not apply.

19. Changes to the App and these Terms

  • We may add, change or remove features. When we change these Terms, we'll update the date and version at the top and tell you in the App or by email before an important change takes effect; we may ask you to agree again. Using the App after a change takes effect means you accept it. If you don't, stop using the App and cancel your subscription. Changes don't apply to disputes that started earlier.
  • Before a significant change to these Terms or our Privacy Policy (such as a change to the personal data we collect or share, the App's age rating, new paid features or ads, or a major change in how the App works), we'll give any notice the law requires, including to the app store. A minor's parent or guardian may be asked to consent again, and some features may be unavailable until they do. If a parent or guardian withdraws consent, we may limit the minor's access.

20. Apple App Store terms

This section applies if you got the App from Apple's App Store. It controls over anything else in these Terms that conflicts with it.

  • Acknowledgement. These Terms are between you and Venturf Digital LLC only, not Apple Inc. ("Apple"). Venturf Digital LLC, not Apple, is solely responsible for the App and its content. Your use of the App must follow the Usage Rules in the Apple Media Services Terms and Conditions.
  • Scope of license. Your license is a non-transferable license to use the App on Apple-branded products that you own or control, as permitted by those Usage Rules, except that the App may be accessed and used by other accounts associated with the purchaser through Family Sharing, volume purchasing or Legacy Contacts.
  • Maintenance and support. Venturf Digital LLC is solely responsible for any maintenance and support of the App, as described in these Terms or required by law. Apple has no obligation whatsoever to furnish any maintenance and support services for the App.
  • Warranty. Venturf Digital LLC is solely responsible for any product warranties, express or implied by law, to the extent not effectively disclaimed. If the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the App to you. To the maximum extent permitted by law, Apple has no other warranty obligation whatsoever with respect to the App, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty are Venturf Digital LLC's sole responsibility.
  • Product claims. Venturf Digital LLC, not Apple, is responsible for addressing any claims by you or any third party relating to the App or your possession or use of it, including (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy or similar legislation. These Terms don't limit our liability to you beyond what applicable law permits.
  • Intellectual property. If a third party claims that the App, or your possession and use of it, infringes their intellectual property rights, Venturf Digital LLC, not Apple, is solely responsible for the investigation, defense, settlement and discharge of that claim.
  • Legal compliance. You represent and warrant that (i) you are not located in a country or region that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country or region; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
  • Developer contact. Direct any questions, complaints or claims about the App to Venturf Digital LLC at the address, phone number or email in Section 22.
  • Third-party terms. You must comply with applicable third-party terms of agreement when using the App, for example your wireless data service agreement.
  • Third-party beneficiary. You and we acknowledge and agree that Apple and Apple's subsidiaries are third-party beneficiaries of these Terms, and that, upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

21. General terms

  • The App is offered only in the countries and regions where the app store lists it.
  • Don't use, export or re-export the App except as US law and the laws of the place where you got it allow.
  • The App is a "commercial item" (48 C.F.R. §2.101). US Government users get it only with the rights all users have under these Terms.
  • These Terms, the policies they refer to and your in-app consents are the whole agreement between you and us about the App.
  • If part of these Terms is unenforceable, it's enforced as far as the law allows and the rest still applies.
  • If we don't enforce a term right away, we can still enforce it later.
  • You can't transfer these Terms or your account. We may transfer them, for example if the App is sold, without reducing your rights.
  • Except for Apple and its subsidiaries (Section 20), no one else has rights under these Terms.

22. Contact us

Send questions, complaints, claims, reports or appeals about the App to:

The email address is also in the App, under Settings, Legal & Support.